Terms and Conditions

These Terms and Conditions (together with the documents referred to on it) tell you the terms of use on which you may make use of our website: www.veonlinehealthcare.com (the website) and the services offered on our website, whether as a guest or a registered user.

Please read these Terms and Conditions carefully before you start to use the website. By using our website and services, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our website and services. All consultation and treatment are subject to the Terms and Conditions of this website.

1. Information about us

1.1 www.veonlinehealthcare.com is a website and service operated by ve online Health care. We are registered in United States.

1.2. You can contact us using the following email address (generalenquiries@veonlinehealthcare.com) or by telephone using the following number (888 902 0777)

1.3 We are registered with and regulated by the FDA. Our doctors are registered with and regulated by the FDA and as such comply with the Good Medical Practice Guidelines.

2. Our Services and how you should use our Services

2.1 Ve Online Healthcare Solutions - What we do

1. We provide medical consultations to you based on online questionnaires you complete, telephone conversations, secure messaging and photo assessments.

2. If we determine based on our medical assessment that you are suitable for treatment we will issue a prescription, which will be sent to the Ve Online Healthcare. Ve Online Healthcare will legally supply, dispense and post the medicines to you directly in its own name.

3. We provide follow-up medical advice to address any side effects and other issues arising from treatment. Where you agree

Medicines License

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2.2 Ve Online Healthcare - How it works

1. When you visit our website for the first time you have the option to register prior to using our services or immediately select one of our Services. If you immediately start using our services you will be required to register before submitting a questionnaire.

2. All our medical questionnaires have been carefully prepared and are compliant with medical best practice.

3. Your medicines are supplied to you, dispensed and dispatched by a Superdrug Pharmacy. Read our Delivery and Returns section for more information.

4. Professional codes of conduct and legal restrictions may limit the number any frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

3. How you should use our Services

By placing an order through our website, you confirm that:

1. You are at least 18 years old;

2. You are resident in one of the Serviced Countries

3. You are accessing our website from that country.

4. You must use our website and Services with care and in compliance with the below:

4.1 The provision of Services to you is conditional on you completing all consultation questionnaires contained on our website truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge.

4.2 Please do not register or complete questionnaires on behalf of anyone other than yourself, unless you have permission to do so from the individual and we receive express verbal consent from the individual;

4.3 All the information contained on our website is in English. You are solely responsible for ensuring that you understand the questions in the questionnaires you complete on our website. You must speak to your regular healthcare provider if you do not understand a question or are unsure how you should answer certain questions or you do not fully understand the advice or information given to you on our site.

4.4 If medicine is prescribed and dispensed to you, you are responsible for checking that the medicine is the correct medicine prescribed by Ve Online Healthcare on our site and that such medicine is not damaged in any way. If in doubt, you must contact the Ve Online Healthcare Pharmacy to seek advice and/or replacement as required. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival.

4.5 You must carefully read all product packaging and labels prior to use. If you purchase medicine in advance of your need to consume these, please ensure you do not consume medicine which is out of date.

4.6 Please ensure that no-one other than yourself has access to any medicines that is made available to you through use of this service

5. Pricing, payment, cancellation and refund

5.1 We are required by law to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our website. The prices shown are comprised of a component for the medical service provided to you by Ve Online Healthcare in its own name, for the medication / treatment to be provided to you by Ve Online Healthcare in its own name, although you will only see a total price on our website. Postage charges are shown before ordering. There are no hidden charges. All prices quoted are inclusive of VAT (where applicable).

5.2 It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error.

5.3 You are responsible for providing valid credit or debit card details which may be charged. We reserve the right not to deliver medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.

5.4 When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability for medicines when you place the order and, as such you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, for unused postal testing kits and goods that do not require a prescription, you can change your mind and cancel your order provided you do so within fourteen calendar days of delivery.

5.5 For testing services, you have the right to cancel up to fourteen calendar days after the testing kit has been delivered to you by Health Bridge or the person who signs for it, or until such time that you use the testing kit, whichever is the earlier. For goods that do not require a prescription, you have the right to cancel your order within fourteen calendar days of receipt. For orders with multiple goods items, this will be within fourteen calendar days of delivery of the last testing kit or goods item. This right does not apply to medicines. For any other item which is not a medicine but requires us to provide a service alone or a service before approving the items for supply where we have begun to provide the service with your agreement, you have the right to cancel up to fourteen calendar days after the contract commences, however, where we have already begun to provide that service at your request, you will still be liable for costs relating to the service we have already provided. If you are within your rights to cancel your testing kit/goods and obtain a refund from Health Bridge or for any concerns regarding a damaged/faulty product or kit, contact Us on 020 3588 0293. Return of a testing kit/goods item will be at your own expense unless damaged or faulty. All refunds will be processed within three working days of Us agreeing to the refund but may take up to five working days to appear on your bank or card statement.

5.6 In providing invoice and payment details, you confirm that you are authorized to use these details and authorize us, or our payment service provider, to take payment in full for the items in your order and any associated delivery fees and any other charges that become due to us under these terms and conditions.

6. Accessing our website

6.1 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

6.2 From time to time, we may restrict access to some parts of our website, or our entire website.

6.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you believe that your account has been compromised, you must contact us immediately.

6.4 You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

7. Our website changes regularly

7.1 We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site.

7.2 Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavor to update materials regularly.

8. Intellectual property rights

8.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

8.2 You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our site.

8.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

8.5 You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us or our licensors.

8.6 If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Our liability

9.1 The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

9.2 Subject to clause 9.4, if in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services.

9.3 Subject to clause 9.4 below, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • – loss of income or revenue;
  • – loss of business;
  • – loss of profits or contracts;
  • – loss of anticipated savings;
  • – loss of data;
  • – loss of goodwill;
  • – wasted management or office time; and
  • - for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

9.4 Nothing in these terms and conditions limit our liability for:

  • 1. Death or personal injury arising from our negligence
  • 2. Fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
  • 3. any other liability which cannot be excluded or limited under applicable law.

10. Information about you and your visits to our website

10.1 We process information about you in accordance with our Privacy and Cookie Policy.

10.2 By using our website, you consent to such processing and you warrant that all data provided by you is accurate and remains accurate. You are responsible for, on a regular basis, updating your information to ensure it remains accurate and current.

11. Written communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Viruses, hacking and other offences

12.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful

12.2 You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our site.

12.3 By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

12.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

13. Linking to our website

13.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.2 You must not establish a link from any website that is not owned by you.

13.3 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

13.4 If you wish to make any use of material on our website other than that set out above, please address your request to generalenquires@veonlinehealthcare.com.

14. Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

15. Jurisdiction and applicable law

15.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

15.2 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16. Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.

17. Variations

We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.

Your concerns

If you have any concerns about material which appears on our website or concerns with regards to our services, please contact generalenquires@veonlinehealthcare.com

And finally, thank you for visiting our website and using our services.

Ve Online Healthcare solutions Pvt Ltd.